Returns Policy

Return Policy

 All products sold by Sure Solar are usually delivered in person by our aligned partners located near you. Hence, there is a very little risk of product damage or any operational issue. However, if there is any defect or damage to the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at +234 0813-400-2737, or mail at sales@suresolar.com, mentioning your order details. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details

Order Cancellation:

1. Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
2. You can cancel your order anytime, however with the following applicable charges
   1. Within 24 Hours of placing the order – No Penalty
   1. After 24 Hours of placing the order – 10% deduction of Invoice Value
3. You need to send us the cancellation request by emailing at sales@suresolar.com, or by contacting us on our Sales Support Phone No +234 0813-400-2737, mentioning your order details is mandatory.
4. In case of prepaid orders with online payment (credit card/debit card/ Wallet/ bank transfers), the refund will be done in the same payment mode as originally used while placing the order.
5. In most of the cases, the refund takes 5-7 working days to reflect in your account, after we process your refund request.
6. In case the payment mode is Cheque or bank transfer (NEFT/IMPS/RTGS) or Cash on Delivery, you will have to send us an image of canceled Cheque of the account in which you would wish to receive your refund amount.
7. In case the canceled Cheque is not available, please send us the following details via e-mail on sales@suresolar.com:
8. Account Holder’s Name
9. Account Number
10. Bank Name
11. IFSC Code

Sure Solar reserves the right to cancel the order under below-mentioned circumstances:

1. Error / Mistake in product information on our website (error in price, specification, quantity etc.)
2. Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
3. COD order which you did not re-confirm.
4. Product not available.
5. Delivery address is out of the service area

Product Return:

If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases, the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at sales@suresolar.com, or by contacting us on our Sales Support Phone No +234  0813-400-2737, mentioning order details being mandatory.

Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.

However, we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery, no return request will be entertained.

Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Sure Solar would be at the liberty to not to replace or refund the order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.